Customer Service

	Ordering  Low-price Guarantee  Coupons  How to Order  Payment Options  Inquire About Tracking Numbers	Contact Us  Ask Us!  About Us  Send Us Feedback  Job Opportunities  Reseller Information
	Safety and Privacy   Secure Shopping  Privacy Guarantee	Shipping and Returns  Shipping Information  Transit Time  Return Policy

ORDERING Low Price Guarantee We are so confident in our prices and products that we extend our policy to beat any competition. If you find any of our products for less at a retail competitor's store or website(total cost including any shipping charges), we will match their price and offer you an additional 10% of the difference off the total cost. This offer only applies to items that are in stock at the time of ordering. Coupons If you've seen us on the road, received a promo card with a previous order or received a mail promotion you may have a coupon code for a discount or special deal on our site. Should you wish to use this coupon code, simply enter it in the coupon section of our checkout and it will adjust the price accordingly. From time to time we offer Free Shipping promotions listed on every page of our site. This promotion only pertains to items that are stocked in our warehouse. Not available for drop-shipped and third party items. Enter coupon code at checkout to receive the discount. How to Order You can order online at TheSaveWave.com using any major credit card. You may also order by mail by selecting the item you want and sending check or money order made payable to:   TheSaveWave.com   9685 Distribution Ave.   San Diego, CA 92121 You may also order by phone. Our customer service representatives are available 9am-5pm PST Monday thru Friday toll free (866)744-WAVE. See Ask Us for more details. Payment Options If you are ordering online, we accept Visa, Mastercard, American Express, Discover and Paypal. Mail orders can be made in the form of check or money order payable to TheSaveWave.com (that's us!) Inquire About Your Tracking Number TheSaveWave.com ships most products within 48 hours via FedEx, USPS or UPS. If the is a tracking number available, it can be inquired upon by clicking on the Order Status link at the bottom of every page or emailing customerservice@thesavewave.com. We will reply to your request as soon as we can! SAFETY & PRIVACY Secure Shopping Buyers who pay with our online checkout are protected by our secure cart settings provided by Thawte and Zoovy. Security is verified every day. CONTACT US Ask Us... Our customer service representatives know the ins and outs of every one of our products. Have a "stupid question?" Send us your questions and we will reply back as fast as lightning! Job Opportunities If you've seen us on the road you'd know that we are a great group of guys (and girls!). We're honest and strive for integrity. Occasionally we look for people nationwide who consider themselves outgoing and who are great at selling virtually anything! If you are interested in such a position, be it temporary or permanent, please email us with subject "JOBS" and attach a resume if you have one! SHIPPING & RETURNS Shipping Information We currently ship all orders to the lower 48 states FREE OF CHARGE. For residents of AK, HI, AS, FM, GU, MH, MP, PW, PR, VI, AA, AE, AP, and EE addresses, you will be charge a fixed handling fee based on the weight of your shopping cart. We DO ship internationally too. Our checkout will calculate all international shipping charges. Please email us with any questions regarding shipping procedures. Transit Time Most orders that are more than 2 pounds in weight ship via FedEx. Click here to see a FedEx transit time map. Orders shipping by USPS generally arrive in 2-5 business days. International orders will vary. Most orders are shipping within 24 hours of being placed. If an item is on backorder you will be notified. Although our shopping cart page displays only FedEx as an option for domestic orders, most order under 2 lbs will be shipped using USPS services.